Interview with Kate Rubin, Vice President Social Responsibility (UnitedHealth Group)
By Amy Rossi, Editor and Kellie Gunderman, Assistant Editor (MSEJ)
The Military Service Employment Journal (MSEJ) recently had the opportunity to interview Ms. Kate Rubin of UnitedHealth Group (UHG) about the effects of volunteering on your health for our WorkLife Wellness section. Kate’s clear passion and sheer exuberance for helping others shines through in everything she does, which undoubtedly stems from her upbringing. She was raised to give back to the community and remembers taking gifts and meals to those who could not get out during the holidays. Today, her desire to not only give back, but educate others on the long-term benefits of volunteering is astounding.
For over three years, Kate has worked with UnitedHealth Group as a leader of the department of social responsibility. She has worked for big, medium and small companies and has lived all over the US, allowing her to empathize with the military lifestyle. Moreover, Kate is an avid supporter of the military, proudly devoted to her nephew who is serving as a Drill Sergeant at Ft. Jackson. “I’m just thrilled to talk to you about my passions and volunteering. This is a great thing that you are doing with the crossover between volunteering and work life.” When Kate was asked what she would say to someone who does not think they have the time to volunteer, her answer was simple: “You don’t have time not to volunteer!”
2013 Volunteering and Health Study
UnitedHealth Group, like many other large companies, chooses to support missions that closely align with their own. In their case, it is how to help people live healthier lives and build healthier communities. And so, UnitedHealth Group began the “Doing Good Is Good for You: 2013 Health and Volunteering Study.” UnitedHealth Group believes that, “To help people live healthier lives and modernize the health care system… it is necessary to be active and responsible citizens in our local communities and around the world.” They knew that volunteerism played a vital role in that mission, but they wanted to explore the idea that volunteering helps people feel healthier and helps employers as well.
Now that we know volunteering as an individual promotes an overall sense of wellbeing, how does it help companies? According to the 2013 Volunteering and Health Study, “If people are feeling healthier because they are volunteering, they will feel better at work as well.” This causes less stress in the workplace, allowing employees to focus on their work and interpersonal skills. Overall, volunteerism directly correlates to a positive impact on any company.
How does a company begin to encourage their employees to volunteer?
UnitedHealth Group seems to have the answer: 81% of their employees along with 96% of their executives volunteer in their local communities. This is more than double what most companies contribute as a whole. Last year alone, UHG documented 460,000 hours of volunteering. Kate Rubin suggests that companies should explore volunteer opportunities for their employees that relate to things that are important to them as a company. Then, set the focus. UnitedHealth Group does this by placing employees together into work teams and providing incentives. For example, in 2013 anyone who completes 30 hours of volunteering per year, receives $200 to donate to the charity of their choice. In 2014, that amount is set to increase to $500.
With families and careers, it is no wonder why employees may find it difficult to find the time to volunteer. However, UnitedHealth Group has solved this problem with an innovative online platform: micro volunteering. The program allows employees to set up a profile with their skills and interests so that virtual opportunities can be sent straight to their computers. Volunteering tasks range from accounting and logo design to translation projects; the opportunities are worldwide across 28 different countries. In as little as 15 minutes, their employees can give back, and if you still think families can get in the way, UnitedHealth Group recently announced their lead micro volunteering expert of 2013: A mother of five, from Colorado.
The Bottom Line:
When people think about wellness they tend to imagine the physical, but Kate Rubin believes, “it’s all about the balance between mental and physical… making sure there is time for work, exercise, friends and family. That balance is so critical.” In fact, Kate began her New Year’s Resolution early this year by making a commitment to get back into that balance and really focus on her own physical health. She ended our interview by telling the MSEJ, “It’s a journey. It’s not a destination. I fall down and get back up and try again.”
This article was originally published in the MSEJ. CASY-MSCCN would like to thank Kate Rubin and UnitedHealth Group for this wonderful contribution to the WorkLife Wellness section of the Military Service Employment Journal. United Health Foundation is a supporter of the Military Spouse Corporate Career Network and UnitedHealth Group has many strong connections with the military community, including focusing on increasing access and reduced healthcare costs. UnitedHealth Group also manages three million members of the military in the Tricare West region and was named one of the top 100 military friendly employers by GI Jobs in 2013.
As November approaches, we often look at the calendar in anticipation of that one day when most health food addicts suffer a significant emotional event. But nestled quietly between the 10th and the 12th, annotated with neatly printed text, is another significant event known as “Veterans Day.”
“How’d that get there?” we often ask ourselves.
The celebration of November 11th dates back nearly 100 years. President Wilson took to the national stage on November 11, 1919 to recognize the first anniversary of the armistice between Germany and the Allied nations. While honoring the brave men who perished during World War I, he referred to this day as “Armistice Day.” It was celebrated as such for another 35 years before being renamed “Veterans Day” in 1954 after a World War II veteran named Raymond Weeks fought to expand the holiday. His hopes were to not only honor those veterans who gave their lives for this great nation during World War I, but to celebrate all veterans. On May 26, 1954, President Eisenhower signed a bill expanding the holiday which would later become known as “Veterans Day” during a Congressional amendment on June 1, 1954.
While “Memorial Day” recognizes those who made the ultimate sacrifice, “Veterans Day” recognizes all Veterans, both past and present, while still honoring all veterans who have passed away, regardless of cause. But just how many people are we honoring? According the U.S. Census Bureau (2011), even though 1.47 million veterans are serving on active duty at any given time, there are 21.5 million veterans in the United States today. That’s just 7% of the population. Dating back to June 14, 1775, some estimates show an astonishing 100 million people have served in the American military.
Wherever you may be on Monday, November 11, think of that number. Whether you’re spending the day celebrating with a classic American barbeque, spending the day out with family, earning your next paycheck, or relaxing at home, remember that number. Without that number, the United States may still be paying levies to the Queen; Europe may be in the hands of the Nazis; the United States may be dependent on the Japanese; Communism may rule the world; Saddam may be in control of the world’s oil; and the United States may have never gotten justice for September 11, 2001.
This Veterans Day, if you know a veteran, hug them, praise them, look them in the eye and shake their hand. Whatever you do, thank them. Remember that number because, without it, the unalienable rights of life, liberty and the pursuit of happiness may no longer be self-evident.
Read more Veteran stories in the Military Service Employment Journal at msej.info
It’s that time a year again, when everyone wipes the sweat from their forehead. Some with a sigh of relief that their taxes are filed, others wondering if they are going to get audited, the rest out of panic if they can complete it in time or get granted an extension! Regardless of the category you fall into, this time of year can cause even the calmest individuals to lose their cool.
Wherever, you may be take a deep sigh and be thankful that tax day is over and it only comes once a year! Now that the big day has passed we can focus our attention on what our future may hold. Perhaps, a new job making more money?
If you would like an idea of the types of jobs to look at, check out this week’s Find Work Anytime positions, and thousands of other positions for military affiliated applicants can be found at our Job Seeker’s page. The first three opportunities can be found by clicking on “Search for Openings with MSCCN”. The remaining jobs can be found by clicking on “Search for Job Openings with JobCentral National Labor Exchange”.
- Convergys Home Agent Program, Customer Service, Anywhere, 60733BR
- Loss Prevention Specialist, Edmond, OK, 64382BR
- Center Customer Service Associate, Seattle, WA, 64356BR
- Outside Sales, Unit Parts Exchange (West Haven, CT)
- Temporary CNC Operator, Capewell Components Co., LLC (Cromwell, CT)
- Welder/Fabricator, Sevenson Environmental Services, Inc. (Niagara Falls, NY)
- Billing Specialist, RPCN (Rochester, NY)
- Cook/Dietary Aide – Various Per Diem shifts – New Britain, Kindred Health (New Britain, CT)
- Dietary Aide – Various shifts – New Britain, CT, Kindred Health (New Britain, CT)
- Store manager – Fairfield, CT, Starbucks Coffee Company (Fairfield, CT)
- Store manager – Norwalk, CT, Starbucks Coffee Company (Norwalk, CT)
- 12. Mgr-Customer Service Center, Suburban Propane LP – SLP (Uncasville, CT)
- Case Manager, RN – Full Time – Kindred DeLima, Kindred Health (Henderson, NV)
Career Corp Gateway Applicant Specialists Job Description
Military Spouse Corporate Career Network (MSCCN)
The Military Spouse Corporate Career Network (MSCCN) is a 501(c)(3) nonprofit organization whose mission is to provide employment readiness, job training, and placement assistance at NO COST to military spouses, transitioning Military, National Guard, Reserves, Veterans, War Wounded, and Caregivers of War Wounded (i.e. military-affiliated applicants). The MSCCN was founded in 2004 by a Navy spouse and is operated and managed by a team of geographically diverse military spouses, veterans, and caregivers located near military installations across the country. MSCCN is the only nonprofit organization that works as an employment partner to the Armed Forces through Memoranda of Understanding (MOUs) from every branch of service, working with Headquarters on down to the military family centers. Additionally, we bring employers and military applicants together through a unique partnership MSCCN has with DirectEmployers Association, Inc. a group of Charter Members, and numerous sponsors and donors.
Since 2004 MSCCN has assisted over 3 million military affiliated applicants in the areas of career focus, employment readiness, and job placement assistance.
Through the Career Corps Volunteer Program the MSCCN offers our military-affiliated job seekers the opportunity to serve in positions that allow them to keep their work experience current while they hone and expand their skills. Want to stay competitive? Join the MSCCN Career Corps.
MSCCN Human Resources – Gateway Job Specialists Career Corps volunteer positions are virtually served.
The Talent Management Gateway Applicant Specialist is responsible for handling a variety of tasks in support of our corporate partners, our applicants, and the MSCCN Team. Working under the direction of the Gateway Manager, the Talent Management Gateway Specialist will work with other team members to ensure the successful delivery of MSCCN services to customers (corporations and applicants).
1. Contacts applicants via email and telephone to obtain additional information, schedule interviews and appointments, provide information, and introduce them to MSCCN services.
2. Provides reports and statistics that track and measure applicant progress.
3. Assists new team members by training them on functionality of the Talent Management Gateways.
4. Completes daily, monthly, quarterly, and annual reports as required by Gateway Manager.
5. Develops and maintains relationships with applicants, corporate partners, and military family centers.
Minimum: High School Diploma or GED, Associates Degree preferred. Two to three years of customer service / administrative experience, preferably in a non-profit setting.
1. Excellent oral and written communication skills.
2. Knowledge, training, and practice of superior customer service skills.
3. Organizational and time management skills.
4. Ability to work independently, maintain confidential information, multitask and follow-up.
Individuals who serve this position will learn:
Use of new software – Kenexa – that is used by thousands of companies throughout the world
Employment mapping and other human resource skills
SQL data querying and reporting (a skill almost every company wants its employees to have)
Networking and relationship building as you work with the applicants, recruiters, and the National Guard Bureau in regards to positions for National Guard Commands nationwide.
Please send your resume to Erin Voirol, Gateway Manager at
I have heard that this is the best time to look for work. Many candidates slow down or stop their job search because of the holidays. So, you have a better chance of making network connections (holiday cheer), getting an interview, and even getting hired. So it’s time to network and get the word out that you are looking for a job.
This time of year you can also find a stepping stone position as a temp or seasonal worker. Treat your temp or seasonal work like it is your dream job. Work your schedule, do a good job, be a problem solver, do a more than what is asked of you, and make a lasting impression. A seasonal job can become a permanent position. Great places to check out are department stores, packing agencies, doctor’s offices, etc.
For additional ideas of jobs check out this week’s Find Work Anytime. All the positions and thousands of other positions for military-affiliated applicants can be found at our Job Seeker’s page. The first five opportunities can be found by clicking on “Search for Opening with MSCCN”. The remaining jobs can be found by clicking on “Search for Job Openings with JobCentral National Labor Exchange”.
- Driver Helpers Seasonal, Hot Springs Village, Arkansas 54397BR
- Customer Care Professional Any City, Alabama 54080BR
- Project Manager, Louisville, Kentucky 53329BR
- Part – Time Retail Sales Consultant Redlands, CA 55279BR
- Retail Sales Consultant, Bi-lingual Spanish, Garland, Texas 55273BR
- Store Seasonal Employee, Lowes, Mira Loma, CA
- Claims Professional Trne – IAP Sedgwick Claims Management Svs. , Inc. Riverside, CA
- Data Entry Clerk, Adecco, Fallbrook, CA
- Floater Teacher, Knowledge Learning Corporation, Hemet, CA
- Seasonal – Retail Sales – jewelry – Galleria at Tyler, Nordstrom, Riverside, CA
We recently changed cable providers. This was my husband’s idea as, I suspect, he was tired of listening to me complain about how expensive our other provider was getting. So, he signed us up for one of those “first customer introductory rates.” So far, I am not a fan. While I was painfully aware of our previous provider’s inadequacies, at least, they were familiar inadequacies. I had made friends with the remote control, memorized how to find my favorite channels and could, for the most part, find my way around the menu selections. Now, I have to start all over again.
The reality of starting over hasn’t been completely unfamiliar to me in the last few years. Like so many, I lost my job a few years ago – a casualty of the economy and corporate politics at the upper echelons at the company I worked for 10 years. The thought of having to start over in a new career or with a new company can be daunting. In truth, it can be paralyzing. We can become so overwhelmed with the “where do I begin” emotions of starting over that we don’t move forward at all. It can be an intimidating thing when that ladder of success slips out from under you and you have to start climbing back up from the bottom again.
But, starting over also gives us the opportunity to reinvent ourselves…to wipe the slate clean and to ask that proverbial question, “What do I want to be when I grow up?” And, not just ask that question, but begin moving towards that goal whether that means
volunteering, going back to school or starting in an entry level position in a new career.
This week’s Find Work Wednesday focuses on our partnership with Convergys and their work from home program and call center programs. Convergys offers entry level or call center opportunities, supporting many fortune 500 companies in a customer service, light sales or technical support in a “work from home” format or at various call centers located across the country.
While it’s not for everyone, a work from home option is a great opportunity for military spouses or anyone looking for the stability of a full time job but the flexibility of a career that can be boxed up and moved to various duty stations or based around the needs of a family at home. The time and money saved on a daily commute, meals out and work wardrobe can be used for more important things in life.
The flexibility of working from home also means less interruption or hiccups in career advancement that often comes with frequent moves. Your seniority, training and expertise moves with you. Just because you may start in an “entry-level position”, that doesn’t mean you have to stay there. Not only does Convergys allow employees the option of working in the comfort of their own home, they also offer opportunities for career advancement within Convergys and possibly beyond.
If you have this special niche and want to take on a real challenge check out this week’s Find Work Wednesday position and thousands of other position for military affiliated applicants can be found at our Job Seeker’s page. The first five opportunities can be found by clicking on “Search for Opening with MSCCN”. The remaining jobs can be found by clicking on “Search for Job Openings with JobCentral National Labor Exchange”.
- CenterCustomer Service Assoc, FedEx, Kansas City, MO 52685BR
- Center Customer Service Assoc, Denver, CO 52681BR
- Center Specialist, Chapel Hill, NC 52679BR
- Center Customer Service Coord, West Jordan, UT 52674BR
- Sales Customer Service Spec, San Diego, CA 52613BR
- Sales and Servie Rep II, Convergys, Valdosta, GA
- Manager, Operations-Call Center, Convergys, Denver, CO
- Cust Serv & Problem Res Rep I, Jacksonville, NC
- Insurance Sales Representative, Wichita, KS
- Cust Service & Sales Reps Now Hiring $10.00/hr, Chattanooga, TN
Today, I have been tagged, poked, IM’ed, pinged, dinged, and friended. I have updated my status, tweeted, blogged, surfed, linkedIn, liked, Skyped and Googled. I think I even had the opportunity to “Digg” something but I have no idea what that means.
Do you ever stop to wonder what our forefathers would have thought of our culture today? If Mr. Merriam and Mr. Webster were alive today they might think they were plopped into a foreign country with some of the terms we use today. It’s a bit mind-boggling to think that in 250 years we’ve progressed from lanterns in windows (and I don’t mean the Microsoft kind) as a means of communication to being able to broadcast our thoughts, feelings, and emotions across the world in an instant from a hand held electronic device. After all, according to evolutionary theory, it took a few million years just for us to stand upright.
It can get a bit ridiculous, really. I mean, thanks to social media (a term that didn’t even exist 20 years ago), we can, in 144 characters or less, ponder life’s greatest mysteries, wish “Happy Birthday” to someone to whom we would ordinarily never remember to send a card, share celebrations, tragedies, and life’s funniest moments. But, unless you are offering to do my laundry or inviting me over for dinner, I don’t really need to know that you checked in at the local “Clean ‘N Suds” or making tacos for
And yet, we are hooked. They don’t call it a “Crackberry” for nothing. My husband just reminded me, I am the pot calling the kettle black. I have a minor panic attack whenever my iPod is out of arms reach. But, mostly, this is because if I can’t find
it, it means it is probably in the hands of a precocious 3 year old who is taking pictures of the carpet or dunking it in the toilet. It’s happened. Trust me.
Love it or hate it, social media, is here to stay. So, embrace it. As military families, where would we be without email, Skype, and instant messaging during times of long separations? We can also use it to our advantage to build networks, search for jobs, and highlight our skills and abilities. If you can’t beat it, join it. Knowing your way around the internet and the social media world will be an asset that many future employers are looking for. More and more, we can “find it on Facebook” or “follow it on Twitter” as companies are expanding their presence on social media sites to enhance and grow their business. They need people who know how to tweet, blog, post, poke, like, and youtube it. Why not you?
All of this week’s Find Work Wednesday positions and thousands of other positions for military spouses can be found at our Job Seeker’s page. The first fifteen opportunities can be found by clicking on “Search for Openings with MSCCN”. The remaining jobs can be found by clicking on “Search for Job Openings with JobCentral National Labor Exchange”.
- Software Engineer Generalist, Facebook, Seattle, WA52453BR
- DataCenterConstruction Manger, Facebook, Prineville, OR 52452BR
- Recruiting Coordinator-Contract, Facebook, Seattle, WA52451BR
- Strategist Market Solutions, Facebook, Los Angeles, CA 52450BR
- Manager Measurement Solutions, Facebook, Chicago, IL52449BR
- University Risk Operations Analyst, Facebook, Austin, TX 52448BR
- Sales Manager, Facebook, Atlanta, GA52447BR
- Account Manager, Facebook, Direct Sales, New York, NY 52446BR
- Mobile Apps Analyst, Facebook, Palo Alto, CA 52445BR
- Account Executive, LivingSocial, Raleigh, NC52241BR
- Social Media Specialist, Bader Rutter, Brookfield, WI 52240BR
- Sr Social Media Analyst, Bosch Automotive, Broadview, IL 52239BR
- Associate Media Director, Razorfish, Chicago, IL52195BR
- Director of Corporate Communications, EventBrite, San Francisco, CA 52191BR
- Event Evangelist, EventBrite, Atlanta, GA52188BR
- Computer Geek or Guru Gold Pure Food Products Inc., Co. (Hempstead, NY)
- Customer Engagement Manager, Atlanta Sears Holdings (Atlanta,GA)
- Web Editor Village Voice Media (Phoenix, AZ)
- Huffington Post News Editor, Trends AOL (New York City, NY)
- Local Editor, Cuyahoga Falls Patch AOL (Work From Home, OH)
- Social Media Representative (Call Center) Taylor Corporation (North Mankato, MN)
- Manager, Social Media Getty Images (USA)
- New Media Manager Americans for the Arts (Miami, FL)
- Social Customer Support Specialist eBay (San Jose, CA)
- Writer, Staff NMM (Multi-Media) Tribune (USA)
- Assistant Director for Communications and Student Engagement (Unclassified MSUAASF) MNSCU (Moorhead, MN)
- Blog Writer II Thomson Reuters (Eagan, MN)